UPDATE July 17 20:49: We've attempted a fix for the login button; if anyone is available to test this by logging out and back in again a few times then pinging me with their results, I would be really grateful.
This tracking thread is being used to collect information on the following bug:
Logging in from the front page (http://flightrising.com) is not functioning, is taking a very long time, or taking multiple attempts.
If you are currently experiencing this issue, we would love to hear from you. Please post a reply with the following information:
- Browser
- Internet Service Provider / Type of Connection
- Any browser add-ons or tertiary programs that affect your browser
- AntiVirus or Anti-Malware Software
- Is JavaScript disabled in your browser?
- When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts?
Please also list any other information that you feel might be relevant to our data collection. Thank you!
UPDATE July 17 20:49: We've attempted a fix for the login button; if anyone is available to test this by logging out and back in again a few times then pinging me with their results, I would be really grateful.
This tracking thread is being used to collect information on the following bug:
Logging in from the front page (http://flightrising.com) is not functioning, is taking a very long time, or taking multiple attempts.
If you are currently experiencing this issue, we would love to hear from you. Please post a reply with the following information:
- Browser
- Internet Service Provider / Type of Connection
- Any browser add-ons or tertiary programs that affect your browser
- AntiVirus or Anti-Malware Software
- Is JavaScript disabled in your browser?
- When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts?
Please also list any other information that you feel might be relevant to our data collection. Thank you!
Flight Rising Developer
Project Management | Engineering Team Cheerleader | UI Designer
@
Pokemon @
Eren @
mippins @
bitterkiwi @
aldergroves @
jemdragon @
Manda @
Amalthia @
TalaShrrg
Yankin' all you guys over from the other thread so I can start tracking this one and collecting information as well. Could you all please fill out the questionnaire in my original post of this thread? I'd really appreciate it!
Flight Rising Developer
Project Management | Engineering Team Cheerleader | UI Designer
Browser: Chrome
Internet Service Provider / Type of Connection: Comcast, Cable
Any browser add-ons or tertiary programs that affect your browser: None for Chrome
AntiVirus or Anti-Malware Software: Uhhh just avast.
Is JavaScript disabled in your browser?: No, I can use Coli/Fairgrounds just fine.
When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts?
It just sits there. You can't tell if its going or not. I've learned to just try alternating between hitting enter to submit the form and clicking several times. Sometimes I try clicking on different spots of the button, just in case it's active in some sweet spot.
Otherwise, it seems entirely random.
I will say this only affects me. My sis has no problems, which I find weird, but I'm glad I'm not the only one.
Browser: Chrome
Internet Service Provider / Type of Connection: Comcast, Cable
Any browser add-ons or tertiary programs that affect your browser: None for Chrome
AntiVirus or Anti-Malware Software: Uhhh just avast.
Is JavaScript disabled in your browser?: No, I can use Coli/Fairgrounds just fine.
When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts?
It just sits there. You can't tell if its going or not. I've learned to just try alternating between hitting enter to submit the form and clicking several times. Sometimes I try clicking on different spots of the button, just in case it's active in some sweet spot.
Otherwise, it seems entirely random.
I will say this only affects me. My sis has no problems, which I find weird, but I'm glad I'm not the only one.
Something I noticed-- once the little dragon at the VERY bottom of the first page in FR loads (the one with the online rating display), logging in is no problem.
It kinda seems like once EVERYTHING has loaded on the page logging in goes smoothy.
For the record, I work on two different Macs, using both Chrome and Safari and I get the same results each time. Being a mac user I have no anti-virus software. Javascript is enabled (I think?). Browser add-ons are: x kit (tumblr) tumblr savior (tumblr) and add block.
Hope this helps!
Something I noticed-- once the little dragon at the VERY bottom of the first page in FR loads (the one with the online rating display), logging in is no problem.
It kinda seems like once EVERYTHING has loaded on the page logging in goes smoothy.
For the record, I work on two different Macs, using both Chrome and Safari and I get the same results each time. Being a mac user I have no anti-virus software. Javascript is enabled (I think?). Browser add-ons are: x kit (tumblr) tumblr savior (tumblr) and add block.
Hope this helps!
Browser: google chrome Version 37.0.2062.20 beta-m
Internet Service Provider / Type of Connection: telus, i use wireless
Any browser add-ons or tertiary programs that affect your browser: adblock plus
AntiVirus or Anti-Malware Software: windows defender
Is JavaScript disabled in your browser? no
When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts? it won't go through at all, though if i go to another page i'm logged in
Browser: google chrome Version 37.0.2062.20 beta-m
Internet Service Provider / Type of Connection: telus, i use wireless
Any browser add-ons or tertiary programs that affect your browser: adblock plus
AntiVirus or Anti-Malware Software: windows defender
Is JavaScript disabled in your browser? no
When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts? it won't go through at all, though if i go to another page i'm logged in
I've had this happen to me several times, usually if I wait five minutes, open another tab and try again, then it works. I have a mac, I use chrome, no add ons except tumblr savior and the amazon wishlist, and basically what happens is it just... like the button doesn't do anything when I click 'login'.
Oh, and no antivirus software bc mac.
I've had this happen to me several times, usually if I wait five minutes, open another tab and try again, then it works. I have a mac, I use chrome, no add ons except tumblr savior and the amazon wishlist, and basically what happens is it just... like the button doesn't do anything when I click 'login'.
Oh, and no antivirus software bc mac.
Browser: Safari
Internet Service Provider / Type of Connection: not sure
Any browser add-ons or tertiary programs that affect your browser: no
AntiVirus or Anti-Malware Software: no
Is JavaScript disabled in your browser?: no (?)
When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts?: I have it set to stay logged on, so this isn't an issuer for me
Browser: Safari
Internet Service Provider / Type of Connection: not sure
Any browser add-ons or tertiary programs that affect your browser: no
AntiVirus or Anti-Malware Software: no
Is JavaScript disabled in your browser?: no (?)
When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts?: I have it set to stay logged on, so this isn't an issuer for me
[quote name="Brel" date="2014-07-17 20:08:34"]Something I noticed-- once the little dragon at the VERY bottom of the first page in FR loads (the one with the online rating display), logging in is no problem.
It kinda seems like once EVERYTHING has loaded on the page logging in goes smoothy.
For the record, I work on two different Macs, using both Chrome and Safari and I get the same results each time. Being a mac user I have no anti-virus software. Javascript is enabled (I think?). Browser add-ons are: x kit (tumblr) tumblr savior (tumblr) and add block.
Hope this helps![/quote]
@Brel - This is useful information for us; is this [i]currently[/i] happening to you?
Brel wrote on 2014-07-17 20:08:34:
Something I noticed-- once the little dragon at the VERY bottom of the first page in FR loads (the one with the online rating display), logging in is no problem.
It kinda seems like once EVERYTHING has loaded on the page logging in goes smoothy.
For the record, I work on two different Macs, using both Chrome and Safari and I get the same results each time. Being a mac user I have no anti-virus software. Javascript is enabled (I think?). Browser add-ons are: x kit (tumblr) tumblr savior (tumblr) and add block.
Hope this helps!
@
Brel - This is useful information for us; is this
currently happening to you?
Flight Rising Developer
Project Management | Engineering Team Cheerleader | UI Designer
Browser: Chrome
ISP: Comcast, Cable
Any browser add-ons or tertiary programs that affect your browser:
AdBlock
Evernote WebClipper
LastPass
LJ Account Juggler
Missing E
Plurk Jailbreak
Stylish
Tumblr Savior
XKit
AntiVirus or Anti-Malware Software: Microsoft Security Essentials
Is JavaScript disabled in your browser? Yes
When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts? Several attempts most frequently. Sometimes it will take the page abnormally long to load despite not looking like it's loading anything, during which I can't login.
Browser: Chrome
ISP: Comcast, Cable
Any browser add-ons or tertiary programs that affect your browser:
AdBlock
Evernote WebClipper
LastPass
LJ Account Juggler
Missing E
Plurk Jailbreak
Stylish
Tumblr Savior
XKit
AntiVirus or Anti-Malware Software: Microsoft Security Essentials
Is JavaScript disabled in your browser? Yes
When you attempt to log in from the front page, is it not going through at all, taking a long time, or working after several attempts? Several attempts most frequently. Sometimes it will take the page abnormally long to load despite not looking like it's loading anything, during which I can't login.
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