Scatterscrolls suffered from an issue where they would only scatter a random range from colors 1-47(white through sunshine) rather than 1-67(white through rose). They have been fixed are now functioning correctly with a random range within the 67 color set.
The affected timeframe was from August 15th until September 22nd 0:00. (Note: Scrolls used after this timeframe were fixed and should have had the chance to scatter with the site's full color range.) If you have used a scatter scroll during the affected time period and are unsatisfied with having used a scroll with the limited range, please do the following to receive account-bound replacement scatterscrolls with the full range available:
Send us an e-mail:
Due to the volume of players affected, it may take us several days to over a week for compensation to be issued, but we will be working on this until everyone has been taken care of. Please note that we are only issuing account-bound scrolls to those who used scatterscrolls during the affected time. If you purchased a scroll and resold it or traded it away, the person who used it was the one affected and the one who should contact us.
Thank you so much for your understanding, and we hope to get your scrolls to you soon!
Edit: Because there's been a bit of confusion on the matter, I thought I would take this moment to clarify that you do not NEED to contact us if you are satisfied. We're not requesting that anyone rescatter their dragons or forcing anyone to mail us. If you are disatisfied with having scattered when only 47 colors were possible, THEN you contact us and we begin working with you. If you're happy, it's perfectly fine not to e-mail us!
The affected timeframe was from August 15th until September 22nd 0:00. (Note: Scrolls used after this timeframe were fixed and should have had the chance to scatter with the site's full color range.) If you have used a scatter scroll during the affected time period and are unsatisfied with having used a scroll with the limited range, please do the following to receive account-bound replacement scatterscrolls with the full range available:
Send us an e-mail:
- The "From" field should contain the e-mail address you used to register and that we may use to contact you. It must match the e-mail we have on-file for your account.
- The "Subject" field should be titled "Scatterscroll Range Bug"
- Inside the message, please include the following:
- Your account Name and ID# (The number can be found by visiting your lair and copying the number in the url)
- How did you obtain your scatter scroll? Marketplace, AH, or Trade? We will be checking this, but giving us a starting point will be helpful!
Due to the volume of players affected, it may take us several days to over a week for compensation to be issued, but we will be working on this until everyone has been taken care of. Please note that we are only issuing account-bound scrolls to those who used scatterscrolls during the affected time. If you purchased a scroll and resold it or traded it away, the person who used it was the one affected and the one who should contact us.
Thank you so much for your understanding, and we hope to get your scrolls to you soon!
Edit: Because there's been a bit of confusion on the matter, I thought I would take this moment to clarify that you do not NEED to contact us if you are satisfied. We're not requesting that anyone rescatter their dragons or forcing anyone to mail us. If you are disatisfied with having scattered when only 47 colors were possible, THEN you contact us and we begin working with you. If you're happy, it's perfectly fine not to e-mail us!
Last edited on Feb 17, 2014 00:39:37 by Undel
