Good morning! Please use this sticky to report any issues with your skin or accent orders. The thread is monitored by the team. The other thread will remained stickied for a bit longer but all new issues should be posted here.
Thank you!
Good morning! Please use this sticky to report any issues with your skin or accent orders. The thread is monitored by the team. The other thread will remained stickied for a bit longer but all new issues should be posted here.
Thank you!
I don't know if I was just overlooked or if I was ignored in the other thread but should it be the first I'll post it here again:
I just wanted to ask if I could get a feedback to my skin before I buy a Blueprint.
Problem is I don't want to buy a Blueprint without knowing if my skin will be accepted. And while I tried to stay within the rules for skinmaking I don't know if my 'transparent' wings are a problem or not.
It looks similar to the Imperial skin wings we had for the last festival.
Only that my skin is for a male Skydancer and the wingpart that covered some of the body is transparent too. So that I'm not enterly sure if all lines are darker than the normal colors - or how much darker they have to be.
So I would be happy if any of you would be willing to give me the 'Ok' or even the 'No Go' (with some explaining what has to be done still?).
Here is the big sized skin in question:
http://i429.photobucket.com/albums/qq17/IsmaielDeath/Charontrialbig_zps50bd3d11.png
And here the 350 pixel one:
http://i429.photobucket.com/albums/qq17/IsmaielDeath/Charontrial_zps598f6e6c.png
Thank you!
I don't know if I was just overlooked or if I was ignored in the other thread but should it be the first I'll post it here again:
I just wanted to ask if I could get a feedback to my skin before I buy a Blueprint.
Problem is I don't want to buy a Blueprint without knowing if my skin will be accepted. And while I tried to stay within the rules for skinmaking I don't know if my 'transparent' wings are a problem or not.
It looks similar to the Imperial skin wings we had for the last festival.
Only that my skin is for a male Skydancer and the wingpart that covered some of the body is transparent too. So that I'm not enterly sure if all lines are darker than the normal colors - or how much darker they have to be.
So I would be happy if any of you would be willing to give me the 'Ok' or even the 'No Go' (with some explaining what has to be done still?).
Here is the big sized skin in question:
http://i429.photobucket.com/albums/qq17/IsmaielDeath/Charontrialbig_zps50bd3d11.png
And here the 350 pixel one:
http://i429.photobucket.com/albums/qq17/IsmaielDeath/Charontrial_zps598f6e6c.png
Thank you!
@Aequorin
Hi, so I just received my custom accent (yay!) and.... I can't equip it :(
Here's a picture of what I think the issue is:
[img]http://i1166.photobucket.com/albums/q611/lizzy9046/8152718e-fc78-492c-8775-bb9a2da3b6c5.png[/img]
And I just checked, and yeah, it's available to equip on male coatls, despite being for female coatls. Dunno how to get that changed? Or what info you need? The accent is called "bamboozled" and my order number was #2347
Thanks for the help :)
@
Aequorin
Hi, so I just received my custom accent (yay!) and.... I can't equip it :(
Here's a picture of what I think the issue is:
And I just checked, and yeah, it's available to equip on male coatls, despite being for female coatls. Dunno how to get that changed? Or what info you need? The accent is called "bamboozled" and my order number was #2347
Thanks for the help :)
@
theAbby It's for female coatls now. Sorry about that!
@
Ismaiel If a skin gets rejected, we send back the blueprint. No one ever loses their purchase over a rejection. However, this skin would likely not make it through because the shadows and line art of the dragon (particularly in the lower part of the wing) are not distinctly different than the colors on which they rest. Please keep the shadows and line art layer intact and visible. :) (the light blue on white shows up just fine, it's mainly the lower half of the wing where the shadows and line art are too light to be discernable.
@
theAbby It's for female coatls now. Sorry about that!
@
Ismaiel If a skin gets rejected, we send back the blueprint. No one ever loses their purchase over a rejection. However, this skin would likely not make it through because the shadows and line art of the dragon (particularly in the lower part of the wing) are not distinctly different than the colors on which they rest. Please keep the shadows and line art layer intact and visible. :) (the light blue on white shows up just fine, it's mainly the lower half of the wing where the shadows and line art are too light to be discernable.
[img]http://flightrising.com/images/cms/skins/3487.png[/img]
I brought a accent from the AH today, and it does not indicate if it is a skin or accent. (it is an accent in fact)
It is also on [url=http://flightrising.com/main.php?p=lair&tab=dragon&id=5822&did=133252] this dragon [/url] for the tooltip.
I brought a accent from the AH today, and it does not indicate if it is a skin or accent. (it is an accent in fact)
It is also on
this dragon for the tooltip.
@
Takora It should be fixed now. Thank you!
@
Takora It should be fixed now. Thank you!
The accent I have on my Applescab (also called Applescab) credits me as the artist, and I didn't realize 'till now. Would it be possible to change credit from me to blackkylin?
[url=http://flightrising.com/main.php?dragon=1428912]
[img]http://flightrising.com/rendern/350/14290/1428912_350.png[/img]
[/url]
It's the one on him.
The accent I have on my Applescab (also called Applescab) credits me as the artist, and I didn't realize 'till now. Would it be possible to change credit from me to blackkylin?
It's the one on him.
[img]http://flightrising.com/images/cms/skins/2182.png[/img]
Some earlier versions of Gold Drip for F Imps still say that they were created by WhimsyBean, but that user has since changed their name. =) It displays correctly as their new username (Cognac) on another accent I purchased from them at the same time.
Some earlier versions of Gold Drip for F Imps still say that they were created by WhimsyBean, but that user has since changed their name. =) It displays correctly as their new username (Cognac) on another accent I purchased from them at the same time.
Im going to add to this post later on with the rest of my issues.
But for now, can you PLEASE PLEASE put the name of the submitted accent either on the original "succesfully submitted" PM or the declined one. Ive had 8 accents declined over the last week, and other than the # of the accent (which is useless too me considering the original PM doesn't specify which accent it is) and I have no idea which accents to resubmit. ESPECIALLY considering other than my tundra and mirror accent all of these accents exist in the game and are being RESUBMITTED. Why are they getting declined now????
TLDR: Please specify the accent name somewhere in the PM and not just a random #
Secondly, I just received 30 of an accent (Jungle princess) when I only ordered 20. I have no idea which accent im going to be 10 short of because my accents are being accepted all willy nilly. I had 1 that I submitted 4 days ago get accepted 10min after one of my 3 week old ones got accepted. So all I can do is sit and wait to see what other ones are accepted, and even THEN its going to be difficult because I also have no idea which ones were declined.
I don't think I will ever be doing such a big sale of accents (I probably sold over 150 in 1 week) because this is such a mess and its honestly ridiculous.
Im going to add to this post later on with the rest of my issues.
But for now, can you PLEASE PLEASE put the name of the submitted accent either on the original "succesfully submitted" PM or the declined one. Ive had 8 accents declined over the last week, and other than the # of the accent (which is useless too me considering the original PM doesn't specify which accent it is) and I have no idea which accents to resubmit. ESPECIALLY considering other than my tundra and mirror accent all of these accents exist in the game and are being RESUBMITTED. Why are they getting declined now????
TLDR: Please specify the accent name somewhere in the PM and not just a random #
Secondly, I just received 30 of an accent (Jungle princess) when I only ordered 20. I have no idea which accent im going to be 10 short of because my accents are being accepted all willy nilly. I had 1 that I submitted 4 days ago get accepted 10min after one of my 3 week old ones got accepted. So all I can do is sit and wait to see what other ones are accepted, and even THEN its going to be difficult because I also have no idea which ones were declined.
I don't think I will ever be doing such a big sale of accents (I probably sold over 150 in 1 week) because this is such a mess and its honestly ridiculous.
@Fujoshi The lines need to be intact and distinctly darker than the color on which they sit. As long as they're there and not like 1 point of difference darker, it should be fine to be approved. :)
@Pisces The person who submits it is credited as author, but I can go back and correct that.
@Abril If the author themself requests the name be changed, we can change it. :)
@Maye You ordered 30 copies of jungle princess. I just double checked. You received exactly what you ordered:
[img]http://flightrising.com/dropbox/jungleprincess.png[/img]
As far as accents being received out of order, we work oldest to newest. However, when we review an accent we do a search (to see if there are any further orders for the same design, or if it was ordered in the past so we know if we can "reprint" or do a fresh submission.) If you submitted an accent on the 5th, and again on the 12th for the same design, they end up being sent out at the same time when the copy from the 5th is reviewed because they are identical submissions.
As for the rest, the title being included would be a nice feature. We don't often get people submitting 20+ submissions all at once, so it's never been a problem, but it would help for clarification. I'll see what the programmers can do. As far as what skins were rejected. I know that the tundras were rejected because the line art was erased into and removed over the satchel. It was a neat effect, but part of our skin rules is that the line art and shadow layers must remain intact and distinctly visible. One of your mirror skins was rejected for the same reason (missing line art layer) but the second one of the same design was submitted had the line art and shadow layer intact, so it was approved.
I hope this helps to answer what's going on. :) I think you still have a few more in the queue. We're working on catching up!
@
Fujoshi The lines need to be intact and distinctly darker than the color on which they sit. As long as they're there and not like 1 point of difference darker, it should be fine to be approved. :)
@
Pisces The person who submits it is credited as author, but I can go back and correct that.
@
Abril If the author themself requests the name be changed, we can change it. :)
@
Maye You ordered 30 copies of jungle princess. I just double checked. You received exactly what you ordered:
As far as accents being received out of order, we work oldest to newest. However, when we review an accent we do a search (to see if there are any further orders for the same design, or if it was ordered in the past so we know if we can "reprint" or do a fresh submission.) If you submitted an accent on the 5th, and again on the 12th for the same design, they end up being sent out at the same time when the copy from the 5th is reviewed because they are identical submissions.
As for the rest, the title being included would be a nice feature. We don't often get people submitting 20+ submissions all at once, so it's never been a problem, but it would help for clarification. I'll see what the programmers can do. As far as what skins were rejected. I know that the tundras were rejected because the line art was erased into and removed over the satchel. It was a neat effect, but part of our skin rules is that the line art and shadow layers must remain intact and distinctly visible. One of your mirror skins was rejected for the same reason (missing line art layer) but the second one of the same design was submitted had the line art and shadow layer intact, so it was approved.
I hope this helps to answer what's going on. :) I think you still have a few more in the queue. We're working on catching up!
