So, I bought 2000 some gems, and still have not received them?
My bank statement says that is was taken out already, and the screen came up that the purchase was successful.
Is anyone else having an issue or do I need to contact support?
So, I bought 2000 some gems, and still have not received them?
My bank statement says that is was taken out already, and the screen came up that the purchase was successful.
Is anyone else having an issue or do I need to contact support?
|
...
|
Evis / Ils
They/Them
FR +2
Aroace
|
@
Supremacy
I’d suggest that you should contact support for that! Now I do not buy gems but if you lost money and you still haven’t gained your gems, u probably should contact support!
@
Supremacy
I’d suggest that you should contact support for that! Now I do not buy gems but if you lost money and you still haven’t gained your gems, u probably should contact support!
I actually bought gems around....an hour and a half ago? Still haven't gotten them. I assume that the site is a bit bogged down right now, but if I don't get them some time tomorrow I plan on submitting a ticket.
I actually bought gems around....an hour and a half ago? Still haven't gotten them. I assume that the site is a bit bogged down right now, but if I don't get them some time tomorrow I plan on submitting a ticket.
@
Supremacy Same! I just tried to buy gems, it said the purchase was successful, but I still don't have gems! :< Have you found a way to fix it?
@
Supremacy Same! I just tried to buy gems, it said the purchase was successful, but I still don't have gems! :< Have you found a way to fix it?
Same thing happened to me, too! Last time I bought gems they came immediately, but this time, it's been three and a half hours, and nothing! Paypal even says that it went through successfully. I have a feeling there's some kind of bug going on.
Same thing happened to me, too! Last time I bought gems they came immediately, but this time, it's been three and a half hours, and nothing! Paypal even says that it went through successfully. I have a feeling there's some kind of bug going on.
[img][/img]
@
Supremacy @
EarthPuppies @
RyuLevone @
Turtlel @
Taijavu
If you take a look at the
Knowledge Base linked from the Support page, you will note that gem purchases can take up to 24 hours to appear, and only if the 24 hour mark has passed should you send in a ticket. If the ticket is not answered within a week, you are to pm @/Aequorin.
Edited with exact URL of the appropriate page.
@
Supremacy @
EarthPuppies @
RyuLevone @
Turtlel @
Taijavu
If you take a look at the
Knowledge Base linked from the Support page, you will note that gem purchases can take up to 24 hours to appear, and only if the 24 hour mark has passed should you send in a ticket. If the ticket is not answered within a week, you are to pm @/Aequorin.
Edited with exact URL of the appropriate page.
I bought gems tonight, and they have not shown up ion over an hour. Paypal shows the transaction as going through and usually it only takes a few minutes. Hopefully, if there is a problem it is resolved soon. Maybe it is just slow from the event. I will submit a ticket if it doesn`t show up by tomorrow evening.
I bought gems tonight, and they have not shown up ion over an hour. Paypal shows the transaction as going through and usually it only takes a few minutes. Hopefully, if there is a problem it is resolved soon. Maybe it is just slow from the event. I will submit a ticket if it doesn`t show up by tomorrow evening.
Bought gems 5hrs ago and still don't have them. There's a thread in the Bug Reports forum with many others also experiencing this issue. I already sent in a support ticket as I'd forgotten about the 24hr wait first. Seems like BoftE has caused a good number of hiccups sight-wide and perhaps the free gems bonus has screwed up purchases?
I've bought many gems over the years and have never had them take more than a couple minutes to be delivered.
Bought gems 5hrs ago and still don't have them. There's a thread in the Bug Reports forum with many others also experiencing this issue. I already sent in a support ticket as I'd forgotten about the 24hr wait first. Seems like BoftE has caused a good number of hiccups sight-wide and perhaps the free gems bonus has screwed up purchases?
I've bought many gems over the years and have never had them take more than a couple minutes to be delivered.
Nobody wants to tell you why discipline is so important. Discipline is the strongest form of self-love. It is ignoring current pleasures for bigger rewards to come. It's loving yourself enough to give yourself everything you've ever wanted.
I am also waiting....
50 Bucks is much for me, I hope all is good.
I am also waiting....
50 Bucks is much for me, I hope all is good.