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Account Penalties
Last Updated: 02/13/2017



Stormlight Workshop's staff strives to maintain a positive and safe experience for everyone on Flight Rising. Occasionally, disciplinary action will need to be taken with players who are breaking the rules or disrupting/negatively impacting others. Though we dislike having to do so, it is sometimes necessary.

In most cases, players will receive a written warning on their first offense, escalating with longer and longer suspensions and ending in account closure (depending on the severity of the infractions).

NOTE: As per the Terms of Use, the staff of Stormlight Workshop reserves the right to close an account at any time and without notice. In the event an account is suspended or closed, a notification about the penalty will pop up during a login attempt. If an account is suspended, a notification through the private message system will also be sent in addition to the pop-up notification.

Players may request additional information or submit an appeal to Customer Support through Contact Us.
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There are two types of disciplinary actions:


Account Penalties
These are penalties that will affect a player’s access to their Flight Rising account, starting with suspensions, and escalating up to and including account closure. In general, this type of penalty is rendered in response to repeated infractions of our Terms of Use and Rules & Guidelines

Forum Penalties
These are penalties that will affect a player’s access to the Flight Rising forums, starting with suspension, and escalating up to and including a permanent loss of forum privileges. In general, this type of penalty is rendered in response to repeated infractions of our Terms of Use and Forum Code of Conduct.

NOTE: The movement and moderation of forum threads is different from forum or account penalties. A thread or post being moderated does not automatically equal an account or forum warning, suspension, or closure.



How penalties escalate:

Account and forum penalties are reviewed on a case-by-case basis, with context, severity, intent, and keep account history in mind.

In all cases up to final warnings, an official notification will be sent to the account through the private message system. In the case of account closures, a notification will be sent to the account's registered email address.***



Warnings


The most common type of account penalty. Should this be the very first infraction, a player will be given a warning as a means to educate them of how they broke the rules. In most cases, warnings are given when the rules need to be stressed, but the offense is fairly minor in nature. A player's access to the site or forums is not interrupted at the warning level.




Suspensions


The most common reason suspensions are issued is that the offending player is repeating behavior that they were already warned or educated about. In most cases, suspensions are given when the rules need to be stressed, but the offense is either excessive or repeated.
  • Forum suspensions will restrict the ability to post to the Flight Rising forums.
  • Account suspensions will restrict the ability to use the Flight Rising website.

These suspensions can range anywhere from a few hours to a few days, dependent on the severity of the infraction. In general, the length of a suspension will increase with each repeated violation.

Escalation of suspension length is subject to change based on severity and intent. In all but the most egregious of offenses, a final warning will be given before a player’s access to their account or the forums is revoked.




Closure


Account closures occur when a player has grossly and repeatedly violated the rules and has been issued multiple suspensions. When an account has been closed, access to it will be revoked.

Forum bans occur when a player has grossly and repeatedly violated the rules and has typically been issued multiple forum suspensions. When a player has been banned from the forums, they will be barred from participation in our forums but still retain access to their account and can continue gameplay normally. Attempts to get around the forum ban may result in account closure.

In the case of extreme circumstances and Terms of Use violations, direct escalation to an account closure may occur.




Terms of Use Violations


Due to their nature, many Terms of Use violations will result in immediate account closure and an email notification. In order to maintain and protect the integrity of the site and a safe experience for the player community, it is our responsibility to ensure these terms are followed.

NOTE: In more minor cases, wherein a term was not expressly broken but verbal conduct alluded to or encouraged players to do so, we may issue warnings via e-mail, private message, forum post, or issue a site-wide statement.




Appealing Account Suspensions and Closures


If your Flight Rising account has been suspended or closed you may appeal to have the investigation reviewed again by submitting a support ticket and any additional information you would like to provide through our Contact Us page. Before you do, please keep in mind the following:
  • The account owner is the only appropriate party to appeal the suspension or closure. The appeal cannot be submitted through friends, loved ones, relatives, or other Flight Rising players.
  • The only appropriate method of submitting an appeal is through our Contact Us page. Remember that openly discussing specific players' account penalties anywhere on the site is against our Rules & Guidelines.
  • Appeals that are redundant or abusive in nature may be closed without a reply. While we do offer an avenue to speak with us post-account closure, behavior that is repetitive or abusive is not tolerated. This includes appeals after a final review of the investigation has been conducted.


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