I bought 500 gems on Jun 29, 2017, and they have yet to be delivered. How long can it take?
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TOPIC | Gems Not Delivered
Hey @MiddyLark
[quote=Gems Support Article]
[b]When do you get your gems?[/b]
Gems are typically credited immediately to your account and will display within your player information panel in the top right corner of the website. You will also receive an alert that the payment was successful and that your gems were delivered.
Regarding delays:
Purchases made using your Paypal balance should go through instantly once the completed transaction is confirmed by Paypal. This can take anywhere from a few moments to a few hours, depending on both Paypal or your attached financial institution or payment method.
If a purchase is made by eCheck, there may be a delay of up to several days as the check must clear before the gems can be delivered. (IMPORTANT: eChecks can appear as a twice in your statement, but it is important to know that you are NOT being charged twice; if the transaction numbers are the same, no double purchase has occurred.)
[b]If gems have not been credited:[/b]
If you used your Paypal balance to purchase your gems and they have not delivered within 24 hours, please send our Customer Support team a message through Contact Us for assistance. We will be happy to look into why there may have been a delay, and in almost all cases, can resolve your issue very easily.
If you contact us, it is required that you use the email address registered to your Flight Rising account and to include your transaction number in your message. This information will help our Customer Support team confirm your identity as the account owner and to verify whether or not your purchase was correctly applied to your Flight Rising account. [/quote]
Unfortunately there is sometimes a delay in gems arriving. Please try clearing your cache and cookies. At this point I would send a ticket to our support team via the [url=http://www1.flightrising.com/site/contact-us]Contact Us[/url] form. Be sure to include all of the information above such as, your email address and transaction number. I apologize for the delay.
Hey @MiddyLark
Unfortunately there is sometimes a delay in gems arriving. Please try clearing your cache and cookies. At this point I would send a ticket to our support team via the Contact Us form. Be sure to include all of the information above such as, your email address and transaction number. I apologize for the delay.
Gems Support Article wrote:
When do you get your gems?
Gems are typically credited immediately to your account and will display within your player information panel in the top right corner of the website. You will also receive an alert that the payment was successful and that your gems were delivered.
Regarding delays:
Purchases made using your Paypal balance should go through instantly once the completed transaction is confirmed by Paypal. This can take anywhere from a few moments to a few hours, depending on both Paypal or your attached financial institution or payment method.
If a purchase is made by eCheck, there may be a delay of up to several days as the check must clear before the gems can be delivered. (IMPORTANT: eChecks can appear as a twice in your statement, but it is important to know that you are NOT being charged twice; if the transaction numbers are the same, no double purchase has occurred.)
If gems have not been credited:
If you used your Paypal balance to purchase your gems and they have not delivered within 24 hours, please send our Customer Support team a message through Contact Us for assistance. We will be happy to look into why there may have been a delay, and in almost all cases, can resolve your issue very easily.
If you contact us, it is required that you use the email address registered to your Flight Rising account and to include your transaction number in your message. This information will help our Customer Support team confirm your identity as the account owner and to verify whether or not your purchase was correctly applied to your Flight Rising account.
Gems are typically credited immediately to your account and will display within your player information panel in the top right corner of the website. You will also receive an alert that the payment was successful and that your gems were delivered.
Regarding delays:
Purchases made using your Paypal balance should go through instantly once the completed transaction is confirmed by Paypal. This can take anywhere from a few moments to a few hours, depending on both Paypal or your attached financial institution or payment method.
If a purchase is made by eCheck, there may be a delay of up to several days as the check must clear before the gems can be delivered. (IMPORTANT: eChecks can appear as a twice in your statement, but it is important to know that you are NOT being charged twice; if the transaction numbers are the same, no double purchase has occurred.)
If gems have not been credited:
If you used your Paypal balance to purchase your gems and they have not delivered within 24 hours, please send our Customer Support team a message through Contact Us for assistance. We will be happy to look into why there may have been a delay, and in almost all cases, can resolve your issue very easily.
If you contact us, it is required that you use the email address registered to your Flight Rising account and to include your transaction number in your message. This information will help our Customer Support team confirm your identity as the account owner and to verify whether or not your purchase was correctly applied to your Flight Rising account.
Unfortunately there is sometimes a delay in gems arriving. Please try clearing your cache and cookies. At this point I would send a ticket to our support team via the Contact Us form. Be sure to include all of the information above such as, your email address and transaction number. I apologize for the delay.
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