Hey, a friend recently got back from a long hiatus (far more than 45 days), but her dragons' energy hasn't been refilled. Is this a bug? What should she do?
Hey, a friend recently got back from a long hiatus (far more than 45 days), but her dragons' energy hasn't been refilled. Is this a bug? What should she do?
BLACK LIVES MATTER (Contains ways to help even if you can't donate/attend a protest!)| More ways to help | Free charity sites
@
Balerion
It really should be your friend posting, as that gives us (and the devs) a direct line of communication with her rather than a game of telephone. The only explanation I can think of is that if she did not actually log out when she went on hiatus, she could have loaded pages on FR that registered her as logged in by accident. Alternatively, when did her hiatus actually begin? Sometimes our sense of time is distorted, and she may not have been gone for the full 45 days.
@
Balerion
It really should be your friend posting, as that gives us (and the devs) a direct line of communication with her rather than a game of telephone. The only explanation I can think of is that if she did not actually log out when she went on hiatus, she could have loaded pages on FR that registered her as logged in by accident. Alternatively, when did her hiatus actually begin? Sometimes our sense of time is distorted, and she may not have been gone for the full 45 days.
@
Balerion
Upon investigation it appears that our updates yesterday morning affected the 45 day refill feature unintentionally. During a period from approximately 06:00 Server Time, Jan 20 (yesterday) to 10:05 Server Time, Jan 21 (today) users that should have received a refill would have received the notification about it, but their dragons' energy was not refilled.
We have fixed it going forward, and we are currently looking into our historical data to identify the accounts that should have received the energy refill but did not. Thank you for reporting this!
@
Balerion
Upon investigation it appears that our updates yesterday morning affected the 45 day refill feature unintentionally. During a period from approximately 06:00 Server Time, Jan 20 (yesterday) to 10:05 Server Time, Jan 21 (today) users that should have received a refill would have received the notification about it, but their dragons' energy was not refilled.
We have fixed it going forward, and we are currently looking into our historical data to identify the accounts that should have received the energy refill but did not. Thank you for reporting this!
Thank you very much for fixing it so quickly! :)
Thank you very much for fixing it so quickly! :)
BLACK LIVES MATTER (Contains ways to help even if you can't donate/attend a protest!)| More ways to help | Free charity sites
*waves* Hi, I'm the aforementioned friend. Thanks Balerion for reporting the bug; I never had much of a forum presence here. :)
I don't know if the energy refills have been distributed yet, but if so, I haven't received mine. Thanks in advance!
Also, kudos to the team for adding that feature! It's a great way of getting back into things here. :D
*waves* Hi, I'm the aforementioned friend. Thanks Balerion for reporting the bug; I never had much of a forum presence here. :)
I don't know if the energy refills have been distributed yet, but if so, I haven't received mine. Thanks in advance!
Also, kudos to the team for adding that feature! It's a great way of getting back into things here. :D
@
Renaela
Don't worry, we are still working on this issue -- you haven't been missed!
@
Renaela
Don't worry, we are still working on this issue -- you haven't been missed!
[emoji=familiar heart size=1] Thank you! I very much appreciate your efforts (and the team's, of course!).
Thank you! I very much appreciate your efforts (and the team's, of course!).
Hi everyone! This bug has been fixed! From our Site Status update:
[quote]e’ve identified the accounts affected by the bug that prevented free dragon energy refills for players returning after 45+ days. Impacted players have had their dragons’ energy topped off and have been granted two (2) days’ worth of Well Fed progress below their average clan energy bar.[/quote]
As this bug is identified, fixed, and corrected, I'm going to go ahead and lock this thread. Thank you for your patience while our team investigated this issue. [emoji=banescale happy size=2]
Hi everyone! This bug has been fixed! From our Site Status update:
Quote:
e’ve identified the accounts affected by the bug that prevented free dragon energy refills for players returning after 45+ days. Impacted players have had their dragons’ energy topped off and have been granted two (2) days’ worth of Well Fed progress below their average clan energy bar.
As this bug is identified, fixed, and corrected, I'm going to go ahead and lock this thread. Thank you for your patience while our team investigated this issue.
